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Shipping and Returns

How Do I Return A Product?

Penn Fixture & Supply Returns and Exchanges Items purchased at Penn Fixture & Supply may be returned and/or exchanged: if and only if they meet the following criteria:

  • They are unused, undamaged & are returned in their original, resalable packaging
  • They are returned within 90 days of sale
  • They are returned with a valid receipt or invoice
Returned Special Order merchandise is subject to a 10-25% restocking fee plus freight. This fee is at the discretion of the manufacturer and will be calculated on a case by case basis. Customized items including but not limited to specially produced furniture & printed glassware are considered NON RETURNABLE ITEMS. Merchandise that is approved for return will be either satisfied with store credit or handled through the issuing of a credit memo. Please note that approved credit memos take between 2-4 weeks to process.